Abandoned carts
We open a conversation about the items.
A sales partner paid only when the sale happens.
Convo Rescue follows up on carts and checkouts, on terms written first.
iMessage first. Voice calls in early access.
| 1. Fee | 25% of Attributable Revenue, in a written Schedule.2 |
|---|
§ 1.Fee schedule
The fee schedule
Contingent on results
Our fee is 25% of Attributable Revenue, as written in your Schedule before launch. If nothing sells, you owe nothing.
Check the arithmetic
Nothing is pre-filled.
§ 2.Plain English
The terms, read aloud
| Term | What the clause says | In plain English |
|---|---|---|
| Fee contingency | Fee accrues only on Attributable Revenue. | No sale, no fee. |
| Holdout | A random slice is not messaged. | We measure what would sell anyway. |
| Approved Information | The AI answers only from approved material. | If it lacks an answer, it says so. |
| Opt-out | A reply of STOP opts the shopper out. | One word and they are off. |
This table summarizes the terms. The written Schedule controls.
§ 3.Scope of service
What Convo Rescue works
Abandoned checkouts
We ask what stopped them.
Product questions
A reply with a question gets an answer.
Objection handling
Only from information you supplied.
Post-purchase
A complementary recommendation, in the same thread.
Voice calls
Early access, on request.
§ 4.Procedure
How the arrangement runs
- 4.1
Onboarding brief
You describe the store and what you want said.
- 4.2
Approved Information
You supply and approve product and policy details.
- 4.3
Conversations
Permitted shoppers are messaged. STOP is honored.
- 4.4
Fee
We invoice 25% of Attributable Revenue, against the Holdout.
§ 5.Comparison
Against an automated reminder
| Automated reminder | Convo Rescue conversation | |
|---|---|---|
| 1 | A reminder goes out on a timer. | The AI opens a conversation about the cart. |
| 2 | A shopper's question has no reply path. | The shopper asks and gets an answer. |
| 3 | The cart expires. | Gaps pass to your team. The order is measured against the Holdout. |
§ 6.Exhibits
Exhibits: example conversations
Hi, you have 24 filter packs in your cart. Can I help?
Do these fit the Model 400 and the Model 500?
The approved list names the 400 and 450. The 500 is not on it, so I cannot confirm. I can ask the store's team.
Thread passed to the store's team.
Is there a code? I'm ordering for the whole team.
I have no discount to offer. The store has not approved one.
Not even for volume?
Volume pricing would come from the store's team. I can ask.
Open saved cartYour cast iron skillet order is confirmed. Any questions about care?
How do I keep it from rusting?
The care guide says to dry it and rub on a thin layer of oil.
Complete order§ 7.Voice, early access
Exhibit D: an example call
Early access
Early access, on request.
- Says it is an AI. Calls only shoppers the store may call.
- Ends the call on a wrong number, stop request or bad time.
- Keeps to Approved Information. Never reads out codes.
Exhibit D: example call. Not a real customer.
Hello, this is an AI assistant calling about the 24 filter packs in your cart. Good time?
Go ahead. Do they fit the Model 400 and the Model 500?
The approved list names the 400 and 450. The 500 is not on it, so I cannot confirm.
Call ended. Question passed to the store's team.
§ 8.Covenants
What we will and will not do
You control the messaging
Nothing is sent that you have not approved.
No invented answers
The AI does not guess or promise what it was not given.
Handoff
No answer? It says so and hands to your team.
Permission and opt-out
Only permitted shoppers. STOP is honored.
Message log
You can read every message.
§ 9.Questions
Questions about the terms
How does the AI know what to say?
From Approved Information: product and policy details you supply and sign off on, plus the shopper's cart, checkout or order. Nothing else.
What if it does not know an answer?
It says so. It will not guess. The thread can go to your team and the exchange stays in the log.
How do you attribute revenue?
We count an order traced to a reply, a checkout link click or a code we sent, inside the Window. A random Holdout is not messaged, and the fee applies to the incremental part.
How does pricing work?
25% of Attributable Revenue, written into the Schedule before launch. No sale, no fee.
Is this just another SMS sequence?
No. A sequence repeats fixed messages. Here a shopper can reply and get an answer, and the conversation carries on.
How much control do I have?
You approve what it may say, whether any offer is allowed and when messages go out. You can read every message.
What stores is this for?
Shopify and ecommerce stores run by people who would hire an agency or reps if paid only on closed revenue.
How quickly can it launch?
We scope it with you. Setup is usually short, and the Schedule is written and agreed first.
How are permissions and messaging compliance handled?
Messages go only to shoppers the store may contact. STOP is honored and quiet hours are respected. What the store may send is for your own advisers to decide.
Do you also make phone calls?
Early access, on request, under the same Schedule: messages and calls both count toward Attributable Revenue. The AI says it is an AI. Consent for calls is the store's to collect, and do-not-call requests are honored.
What about iMessage versus SMS?
Conversations run on iMessage. If a shopper's device cannot receive it, a fallback channel is used.
What am I really committing to, and how do I get out?
Nothing binds either side until the Schedule is written and agreed. How either side ends the arrangement is written into it before launch.
§ 10.Execution
Discuss terms
- 01Send your details
A revenue band is enough.
- 02We reply with questions
About the catalog and your wording.
- 03Draft Schedule
Rate, Window and exit, in writing.